Privacy Policy

This explains how we use any personal information we collect from you when you make an enquiry or order some flooring from us. We might collect this in person when you visit the store, on the telephone when you contact us, from an email that you send to us, or from an enquiry sent to us from our website if you request information or a call back from us.

We also use a 24 hour message service that will take messages on our behalf and will ask for your contact details and email address to allow us to respond to your enquiry.

What information do we collect about you?

We will ask for your Name and address
We will ask for your home telephone number or alternatively a mobile or work number.
We will ask for your email address.

How will we use the information about you?

We will use this information to contact you in response to your enquiry.
We collect information about you to process your order, manage your account and, if you agree, to email you.

Fludes Carpets Ltd. will not share your information for marketing purposes with any other companies.

Access to your information and correction

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the details below:

Address

Fludes Carpets Ltd, Denton Island, Newhaven, East Sussex, BN99BB

Email

info@fludes-carpets.co.uk

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we place any updates on our website and in stores by our service desk. This privacy policy was last updated on 29th April 2018.

How long will the data be stored for?

Your personal details will be kept for a period of 6 years after the contract has been completed. After this period, the details will be securely destroyed.